Questions

Questions and answers

What we can answer today from the catalog and this site, and what we are still confirming. Anything marked Being confirmed will be published here once it is verified.

Search questions

21 questions

Panels

What the panels are and what they include.

Testing

Booking, preparing for and having the blood draw.

Results

Reading and understanding what comes back.

Payments

Prices, paying and cancelling.

Privacy

Your account and your data.

Questions and answers

Panels

What does each panel include?

Which panel should I start with?

Who might consider a panel?

Am I eligible to order a panel?

Can I order more than one panel?

Testing

What happens after I choose a panel?

Where can I have my blood drawn?

How should I prepare for the draw?

Can the draw happen at home?

Can I reschedule or cancel an appointment?

Results

When will my results arrive?

How are results explained?

What does the optimal range on a marker page mean?

Is any of this medical advice?

Who interprets my results?

Payments

How much does a panel cost?

How can I pay?

Can I cancel an order or get a refund?

Privacy

Do I need a Reframe account to order?

How is my health information stored and used?

Who can see my results?